Shipping policy
Shipping Policy
Thank you for shopping with DG1 Pet Home™. We currently ship orders within the United States.
Free U.S. Shipping
We offer free standard shipping on eligible DG1 Pet Home™ orders within the United States.
There is no additional standard shipping charge at checkout for eligible U.S. addresses.
Order Processing
Orders are submitted for fulfillment after payment and order review.
Processing time may vary depending on inventory availability, our fulfillment partner, order volume, weekends, holidays, and other operational factors.
Delivery Estimates
Any delivery date or delivery time shown at checkout, in tracking information, or in order communications is an estimate and is not guaranteed.
Transit time may vary depending on destination, carrier operations, weather, holidays, address issues, and other circumstances outside our reasonable control.
Tracking Information
When tracking information is available, it will be provided after your order ships.
Please allow time for the carrier's tracking system to update after a tracking number is issued.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Delayed Orders
If your order appears delayed, please check your tracking information first when available.
If there has been no tracking update for an extended period or you believe your package may be lost, contact us and include your order number so we can investigate.
Lost, Damaged, or Incorrect Orders
If your package arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us as soon as possible.
Please include your order number, a description of the issue, and photos or video when applicable.
We will review the situation and work with you to determine an appropriate solution.
International Shipping
At this time, DG1 Pet Home™is focused on shipping within the United States only.
International shipping may be added in the future.
Applicable Law
Nothing in this Shipping Policy limits any rights or protections that cannot legally be excluded under applicable law.
Contact Us
For shipping questions, please contact: