Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unused and in the same condition in which you received it
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Clean and undamaged
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In its original packaging, when applicable
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Accompanied by proof of purchase
To request a return, please contact us at diego.garciadgp.dg@gmail.com before sending any item back.
Items sent back without prior authorization may not be accepted.
Return Instructions
If your return is approved, we will provide you with the appropriate return address and instructions by email.
Please do not send products back to the sender, supplier, fulfillment warehouse, or any other address unless we specifically instruct you to do so.
Return Shipping Costs
For returns due to a change of mind, accidental purchase, or other customer preference, the customer is responsible for return shipping costs.
If the product arrives damaged, defective, or incorrect, please contact us before returning it. Depending on the circumstances, we may offer a replacement, refund, or other appropriate solution without requiring the item to be returned.
Original shipping charges, if any, are non-refundable unless the return is due to our error or a defective or incorrect product.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at diego.garciadgp.dg@gmail.com and include:
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Your order number
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A description of the issue
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Clear photos or video showing the problem, when applicable
We will review the issue and work with you to provide an appropriate solution.
Non-Returnable Items
We cannot accept returns for:
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Items that have been used, damaged, altered, or improperly handled after delivery
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Items returned without prior authorization
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Gift cards, if offered
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Items specifically marked as final sale, when clearly disclosed before purchase
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not currently process direct exchanges.
If you would like a different item or quantity, please request a return for the original purchase. Once the return is approved, you may place a new order.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we approved your refund, please contact us at diego.garciadgp.dg@gmail.com.
Order Issues
If you believe your package is lost, significantly delayed, damaged, or contains the wrong item, please contact us before initiating a return so we can investigate the issue and determine the most appropriate solution.
Applicable Law
Nothing in this Return & Refund Policy limits any rights or remedies that cannot legally be excluded under applicable law.
Contact
For any questions regarding returns or refunds, contact us at: